RIU Hotels & Resorts _ Sustainability Report 2019

People The Customer

Success is based on the Customer Satisfaction Index (CSI), consisting of a survey carried out by an independent company that reflects the opinions of guests about all the hotel departments. This system that offers comparable and reliable data that is then analysed to deal with any problems and define areas for improvement. The RIU Hotels priority has always been customer satisfaction, as that is the basis of our business success.

77 % +4 %

Very satisfied customers

Increase in the annual goal

At RIU Hotels, the total satisfaction of our customers is the raison d’être of our business.