RIU Hotels & Resorts _ Sustainability Report 2019

A letter from our CEO. Carmen Riu & Luis Riu Sustainability Report 2019

Carmen Riu and Luis Riu took on the roles of CEO in 1998, positions they still hold today. They direct the company together, complementing one another and each contributing their skills to the business.

Dear friends: We are pleased to present the third annual RIU Hotels Sustainability Report, describing the company’s activity in Corporate Social Responsibility (CSR) in 2019 and all the environmental and social support activities carried out by our hotels thanks to the dedication and efforts of the RIU teammembers. 2019 was a year in which our identity matured. We left philanthropy behind and began to make our way slowly but firmly along a path towards CSR, a path which, as the pages of this report show, has led to records in social investment in RIU destinations and has managed to mobilise the solidarity of both our employees and customers. This has all been achieved thanks to the application of a social innovation methodology which is unique to the industry, encompassing reports, internal interviews, meetings with stakeholders and field visits. Intense research that has helped identify social and environmental gaps in the communities around our hotels and has helped target our social investment to the places where it is needed most. Despite the uncertain times that 2020 has brought, we will continue to work with determination towards our objective: a responsible hotel industry wherever our activity has an impact, always maintaining the same enthusiasm, effort and quality in customer service.