RIU Hotels & Resorts _ Sustainability Report 2019

Corporate Best Practices

Safety • Review of the devices installed to prevent fires, gas leaks, and other risks, while protocols have also been defined for evacuations of buildings. • Information and training for employees on actions, responsibilities and obligations related to health and safety in the performance of their work. • Adoption of measures to preserve the health and safety of employees and guests recommended by the competent authorities and those responsible for workers. • Application of protocols regarding viral infections caused by internal or external agents which can spread very easily between customers and hotel employees once they get inside the hotel. Food quality • RIU has a food safety policy applied to the different stages of food handling, processing and service to protect customers and staff. • The company complies with all legal requirements on food safety, which are also developed and improved upon through the Food Hygiene Control System. Health and safety The Health and Safety Policy is constantly being reviewed to verify the effectiveness of programmes that guarantee working conditions and a healthy and safe environment for customers and employees.

Decalogue of the responsible guest

Protect childhood

Don’t waste food

Reuse your towel

Help us recycle

Behave politely

Embrace the culture and customs of the destination

Respect the local wildlife

Save energy during your stay

Privacy and data protection • At RIU we have a Data Privacy and Security Department responsible for guaranteeing confidentiality and security for customer, employee and supplier data.

Reduce your carbon footprint

Don’t waste water