RIU Hotels & Resorts _ Sustainability Report 2019

Corporate Social Responsibility at RIU Hotels A letter from the director of RSC

Catalina Alemany

Our 2019 annual report is a reflection on a period of major changes, in which we have implemented a new decision-making model for CSR which has been a priceless lesson for us all. If I had to summarise in a single word the fruit of these last twelve months, I would say it had to be TRUST. The trust we have placed in our academic and voluntary sector partners in this important period, the trust that our stakeholders have earned by discovering the importance of dialogue and long-term alliances, and the trust that we inspire in our customers by offering themmore responsible holidays. We are facing new challenges, such as improving some of the indicators in which our performance has not been satisfactory over the last year, or measuring the results of our projects and, above all, increasing our capacity to generate well-being in the local community. These are not easy times, but we start from the privileged position of a job well done and with an unstoppable team, and that is why we know that we will slowly but surely achieve the goals we set ourselves.