RIU Hotels & Resorts _ Sustainability Report 2019

Corporate Social Responsibility at RIU Hotels The 12 Commitments RIU Hotels has 12 Corporate Social Responsibility commitments in its management model that define the basis of its business activity. The commitments are aligned with the United Nations Sustainable Development Goals both from a social and environmental point of view.

Social commitments • Our team • Customer satisfaction • Sustainability awareness • Commitment to the community • Rigour in health and safety • Child protection Environmental commitments • Water use and recycling • Waste management • Energy saving • Protection of wildlife

• Reduction of CO2 emissions • Certification in sustainability