RIU Hotels & Resorts _ Sustainability Report 2019

RIU Hotels & Resorts. The company Relationships with stakeholder groups

Stakeholder Groups of RIU

Communication Tools

These are essential for learning more about the expectations and needs of stakeholders and respond to them in a transparent and effective way, seeking balance and mutual benefit.

Suppliers

Team

Internal

External

Public Authorities

Customers

Stakeholder Groups of

Group emails and bulletins

Conventions, profesional forums

Informative meetings

Customer satisfaction surveys

Corporate manuals

Press room

The Wider Public

Tourism Sector Partners

Training

Website

Online and offline newsletters

Press releases

Intranet Sustainability report Workplace environment surveys Digital totem signs

Local Community

Media

Voluntary Sector Organisations

Meetings with the public, private and voluntary sectors Social media Chatbot and mobile apps Loyalty programs and their communication channels Call Center Site Inspections

Corporate Apps

Social Networks

2.505.909

Instagram 344.000 Youtube 12.400

Facebook

235.800 16.457

Twitter

Pinterest