TRAVEL ADVISOR HANDBOOK USA 2025

Handbook Travel Advisor

Index

RIU Around the World RIU at a Glance Our Brands and Services RIU Hotels

RIU Palace Hotels All Inclusive by RIU Adults Only by RIU Elite Club by RIU Fun4All by RIU Splash Water World RIU Party Product Differences & Selling Points Some good reasons to choose RIU

Product differences Exchange Privileges Indulge in Cozy Comfort

Room Categories Swim Up Rooms Friends & Family Rooms Group Travel Accessible Features & Dietary Requirements

Weddings by RIU Whats NEW? RIU Plaza Sales Support

RIU Partner Club RIU Brand Center BDM Contact info RIU APP & Social Media for Travel Agents

Proudly Committed

America 7 countries 14 destinations

Europe 2 countries 9 destinations Asia 4 countries 4 destinations

Balearics

Madeira

Bahamas

Andalusia

Canary Islands

Dominican Republic

Morocco

Cape Verde

Dubai

Mexico

Senegal

Zanzibar

Aruba

Costa Rica

Africa 5 countries 7 destinations

Jamaica

Sri Lanka

Maldives

Panama

Thailand

Mauritius

Maldives

RIU around the world Discover all the destinations around the globe where you can enjoy an unforgettable stay at the world’s most beautiful beaches with RIU Hotels & Resorts.

Mauritius

Cape Verde

RIU at a glance

Cancun | Costa Mujeres RIU Caribe RIU Dunamar RIU Latino AO

Dominican Republic RIU Bambu RIU Republica AO RIU Palace Bavaro RIU Palace Macao RIU Palace Punta Cana Jamaica RIU Negril RIU Ocho Rios RIU Reggae RIU Montego Bay RIU Palace Aquarelle RIU Palace Tropical Bay RIU Palace Jamaica Costa Rica RIU Guanacaste RIU Palace Costa Rica Panama RIU Playa Blanca The Bahamas RIU Palace Paradise Island Aruba AO AO AO AO

RIU Cancun RIU Ventura RIU Palace Peninsula AO

RIU Palace Costa Mujeres RIU Palace Las Americas RIU Palace Kukulkan Riviera Maya AO

AO

40 HOTELS

RIU Yucatan RIU Tequila RIU Lupita RIU Playacar RIU Palace Mexico

RIU Hotels RIU Palace Hotels Adults Only Elite Club by RIU

RIU Palace Riviera Maya Cabo San Lucas RIU Santa Fe RIU Palace Cabo San Lucas RIU Palace Baja California Riviera Nayarit RIU Jalisco RIU Vallarta RIU Palace Pacifico Mazatlan RIU Emerald Bay AO

AO

AO

AO

RIU Palace Aruba RIU Palace Antillas

AO

MEXICO, CARIBBEAN & CENTRAL AMERICA ALL-INCLUSIVE RESORTS

Mexico

Bahamas

Los Cabos

Cancun

Dominican Republic

Riviera Maya

Riviera Nayarit Mazatlan

Jamaica

Aruba

Costa Rica

Panama

Our Brands & Services

RIU Hotels

RIU hotels are perfect for family or friends holidays as well as couples and singles. These hotels offer every comfort to enjoy a well-deserved holiday. Family hotels where fun and entertainment are central and where you can enjoy a carefree holiday that offers everything to provide an unforgettable stay.

Do you dream of paradise on earth? Welcome to our Palace Hotels RIU Palace Hotels

• Extraordinary comfort • Gastronomy of the highest level • First-class service • Privileged location • Close to beach and sea • Carefully decorated and timeless design

You name it, we have it! An all inclusive concept for a carefree stay. Enjoy without limits, 24 hours a day! • Culinary indulgence all day long • Snacks, soft drinks, domestic & international alcoholic drinks included • Sports and wellness facilities • Extensive animation and live shows • In-room minibar & liquor dispenser All Inclusive by RIU

Discover your ultimate escape at our Adults Only hotels, designed for couples and friends. Unwind in serene comfort or dive into adventure with our wide range of activities. From tranquil moments to thrilling experiences, we’ve got everything for your ideal balance of relaxation and action. It’s bliss, with no kids, just your perfect getaway. Adults Only by RIU

Elevate your Experience

Elite Club Benefits • Confir med late check-out until 1pm. • Exclusive welcome gift. • Upgraded in-room liquor dispenser with premium drinks. • Upgraded room service menu. • Elite Club À-la-carte restaurant for dinner & exclusive area for breakfast. • Access to exclusive pool and beach areas. • Elite Club exclusive lounge. • Premium branded drinks at selected bars. • Premium room locations & more...

Check out more benefits and the Elite Club hotel list in the QR

Fun4All by RIU More fun, more exercise, more creativity ... age or experience does not play any role, under the guidance of a professional animation team you will enjoy a great holiday! A lot of fun with our RIU animation teams, both during the day and in the evening! • Stay fit with stretching, aerobics, dance lessons, and much more • Bring out your creative mind in the RIU Art workshop • RIU Land children’s entertainment with age groups of 4-7 and 8-12 years

Our TOP water parks with spectacular slides. In addition, there is a special water park for the little ones under 1.20m for even more fun! Accessible to guests staying in the hotels below.

• COSTA RICA: Riu Guanacaste, Riu Palace Costa Rica • DOMINICAN REPUBLIC: RIU Punta Cana Complex, Riu Republica * • MEXICO: Riu Dunamar, Riu Palace Costa Mujeres, Riu Latino *, RIU Los Cabos Complex, Riu Emerald Bay • JAMAICA: Riu Ocho Rios, Riu Montego Bay *, Riu Palace Jamaica *, Riu Reggae *, Riu Palace Aquarelle • CAPE VERDE: Riu Palace Santa Maria, Riu Funana, Riu Cabo Verde, Riu Karamboa, Riu Palace Boavista • DUBAI: Riu Dubai • SENEGAL: Riu Baobab

* Adults Only water park

The revolutionary RIU Party concept offers themed evenings with professional DJs and dancers for an exceptional show reserved exclusively for hotel guests! The RIU Family Party alternates between a White Party and a Neon Party. For the hardest partiers, the rendezvous is in the Caribbean and Mexico where RIU Pool Parties are organized 4 times a week with 4 different themes: Neon, Pink, Jungle and White Party

Family Party • COSTA RICA: Guanacaste • MEXICO: Playa del Carmen · Riviera Nayarit · Costa Mujeres • DOMINICAN REPUBLIC: Riu Republica • JAMAICA: Montego Bay · Negril Ocho Rios · Falmouth • CAPE VERDE: Sal & Boa Vista • TENERIFE: Riu Buenavista • GRAN CANARIA: Riu Gran Canaria • COSTA DE LA LUZ: Riu Chiclana

• DOMINICAN REPUBLIC: Punta Cana Complex (free access to Jungle & Pink Parties for guests 18+ years of Riu Republica, including transfer) • MEXICO: Los Cabos · Cancun Pool Party Access for guests 18 + years

For more information, check our RIU Party web site

Product Differences & Selling Points

Top reasons to choose RIU

Best Value Best quality-price ratio in the industry. Service with a heart Exceptional service within all staff. Easy sell H igh share of repeat customers, few complaints, you know what to expect from the product. Product portfolio There’s a hotel for everyone. Consistency Consistency in both

All Inclusive 24 hours with no hidden fees F &B outlets available 24 hours a day.

Entertaiment We have the best

atmosphere; RIU Parties and full entertainment program ensuring fun any time of the day. Strategic plannig Strategic planning of renovations, new builds and constant product improvements. Proudly Committed A decisive step towards sustainability.

hardware and software as we build, we own & we operate our hotels. Prime locations

Our resorts and city hotels are located in the best spots.

Product Differences

RIU HOTELS Adults Only

RIU PALACE Elite Club

Features

RIU HOTELS

RIU PALACE

All Inclusive 24 hour - Unlimited meals, snacks and drinks Complimentary Wi-Fi throughout the hotel Unlimited dining at our specialty restaurants Domestic and international drinks throughout the hotel International drinks with top brands throughout the hotel Premium branded drinks Show cooking style main buffet Regularly restocked minibar In-room liquor dispenser (4 bottles regularly refilled) Room service 24 hours In-room safe Gym Spa “Pacha Discotheque” Drinks included Patisserie & ice cream parlor “Capuchino” “Splash Water World” aquatic park (where available) Free sports, activities and entertaiment program Swim up Bar RIU Land (kids club) RIU 4U (club for teenagers) Sports Bar Mixology Experience with daily signature drinks

In-room TV Casting Upgraded bedding Upgraded “Capuchino” menu Upgraded wine list ($) Upgraded premium drinks

Complimentary access to the Spa Hydrotherapy area (where available) Exclusive services & amenities for guests staying in “Elite Club” rooms (see Elite Club section for more details)

Exchange Privileges

Mexico, Central America & Caribbean HOW IT WORKS

CANCUN | COSTA MUJERES Riu Palace Peninsula can visit:

COSTA RICA Riu Palace Costa Rica can visit Riu Guanacaste. ARUBA Riu Palace Aruba & Riu Palace Antillas

• Riu Palace Las Americas • Riu Palace Costa Mujeres

• Riu Dunamar • Riu Latino • Riu Ventura

• Riu Caribe • Riu Cancun

can visit each other. PUNTA CANA Riu Palace Bavaro can visit: • Riu Palace Punta Cana • Riu Bambu

Riu Palace Las Americas can visit: • Riu Palace Costa Mujeres • Riu Palace Peninsula

• Riu Dunamar • Riu Latino • Riu Ventura

• Riu Caribe • Riu Cancun

Riu Cancun & Riu Latino can visit each other, plus Riu Caribe, Riu Dunamar and Riu Ventura. Riu Caribe, Riu Dunamar & Riu Ventura can visit each other. Riu Palace Kukulkan can visit all mentioned above. RIVIERA MAYA Riu Palace Mexico & Riu Palace Riviera Maya can visit each other and can visit all mentioned below. Riu Tequila, Riu Playacar , Riu Yucatan can visit each other + Riu Lupita. CABO SAN LUCAS Riu Palace Cabo San Lucas can visit Riu Santa Fe. Riu Palace Baja California can visit all mentioned above.

Riu Palace Punta Cana can visit Riu Bambu. Riu Palace Macao can visit all mentioned above. JAMAICA Riu Reggae can visit Riu Montego Bay. Riu Palace Jamaica can visit: • Riu Montego Bay • Riu Reggae Riu Palace Aquarelle can visit Riu Montego Bay. Riu Palace Tropical Bay can visit Riu Negril.

*Subject to change. Transportation, breakfast, and dinner excluded from all hotels.

Indulge in Cozy Comfort

A Room with a View

ROOM CATEGORIES • Tropical View • Garden View • Pool View • Partial Ocean View

• Ocean View • Ocean Front

Swim up rooms

Book them at: • Riu Palace Bavaro - Punta Cana, Dominican Republic • Riu Palace Macao - Punta Cana, Dominican Republic • Riu Palace Aquarelle - Falmouth, Jamaica • Riu Negril - Negril, Jamaica • Riu Guanacaste - Guanacaste, Costa Rica • Riu Palace Costa Mujeres, Riu Latino - Costa Mujeres, Mexico • Riu Caribe, Riu Ventura - Cancun, Mexico • Riu Palace Cabo San Lucas - Cabo San Lucas, Mexico Premium beachfront locations and upper level rooms available. *Maximum occupancy up to 3 adults. Minimum age required 18 years old.

Elite Club category only. Maximum occupancy up to 2 adults. Minimum age required 18 years old.

Friends & Family Accommodations

Friends and Family Room • One bedroom • Bedding: 3 Queen size beds + sofa bed or 1 king + 1 Queen & sofa bed* • Occupancy: Up to 5 Adults * Connecting Room - Guaranteed • 2 rooms connected by an interior door or through a private hallway. • 2 separate bathrooms • Occupancy up to: 5 Adults + 1 Child or 6 Adults*

Two Bedroom Family Suite • Living room area with sofa-bed • Bedding: 1 king + 2 Queen/ Double-size beds * • 1 Bathroom or 2 Bathrooms* • Occupancy up to: 5 Adults + 1 Child or 6 Adults*

Two Bedroom Family Suite Superior • 2 bedrooms; one with 1 king size bed

• Second bedroom with 2 double beds and sofa bed • Occupancy up to: 7 Adults + 1 Child or 8 Adults*

*May vary by hotel

Group Travel

GROUP TRAVEL ADDED VALUES

FIT Groups

• Complimentary guest starting at 6 th • Up to 25 rooms

Contracted Groups

Special conditions & restrictions apply

You only need to book 5 rooms! • Complimentary guest starting at 6 th • Free Room Upgrade for every 10th room booked • Complimentary Relaxing massage for group leader • 1 complimentary cocktail hour with Canapes * • (may vary by hotel)

Spring Break Group friendly hotels • Riu Republica - Punta Cana • Riu Santa Fe - Los Cabos • Riu Cancun, Riu Caribe - Cancun • Riu Latino - Costa Mujeres Special conditions & restrictions apply *

Get 1 free guest for every 6th booked.

Plan a Group Getaway Starting at 5 Rooms!

Accessible Features & Dietary Requirements

RIU ACCESSIBLE FEATURES

• Accessible beach area • Pools with handrails and ramp access • Ramp access in selected areas • Accessible bathrooms available in the main areas of the hotels Accessible room features: Wheelchair accessible and equipped with roll-in shower and handrails.

DIETARY REQUIREMENTS We understand how important your health is, that’s why RIU Hotels will take care of your nutritional needs during your stay thanks to the wide variety of gluten free, dairy free & allergen free food options.

Let us know in advance if you have any food allergies or intolerances and we will assist you to accommodate your needs.

Allergen Information: If you require any information regarding the ingredients used in our dishes, please contact the RIU staff. cdflhgik

Weddings by RIU

Collection offers the most complete wedding experience

• Smooth booking process • Live Calendar • Six Wedding Collections to choose from • Earn commission WHY WEDDINGS BY RIU?

HIGHLIGHTS • 4-hours private reception event with special menu, open bar and DJ with lighting set up. 50 guests included! • Private cocktail with live music • Complimentary one-night stay for first anniversary • 50 minutes romantic massage for the couple

Scan and book the dream wedding in a few steps

weddingsbyriu.com

What’s new?

RIU LISTENS TO YOU AND TAKES ACTION! These new features are available at our most recent renovated hotels and new builds.

IN ROOM UPGRADES *

NEW FOOD & BEVERAGE OFFERING* • Specialty restaurants with new menus • New choices at the main buffet restaurant • Upgraded “Capuchino” offering • New “American Country” À la carte restaurant • New Ice Cream Parlor “Candy”

• Soft mattresses • More variety of pillows • Bed size: smallest bed is now a Queen size • Closed bathrooms • In room TV Casting at RIU Palace hotels with Elite Club

* Selected hotels

Discover RIU Plaza hotels in the world’s best cities

Europe

Dublin

Berlin

America

London

Toronto

Madrid

Chicago

New York

San Francisco

Miami

Guadalajara

Panama City

New York · USA HOTEL RIU PLAZA NEW YORK TIMES SQUARE HOTEL RIU PLAZA MANHATTAN TIMES SQUARE Miami Beach · USA HOTEL RIU PLAZA MIAMI BEACH Chicago · USA HOTEL RIU PLAZA CHICAGO San Francisco · USA HOTEL RIU PLAZA FISHERMAN’S WHARF

Guadalajara · Mexico HOTEL RIU PLAZA GUADALAJARA

Berlin · Germany HOTEL RIU PLAZA BERLIN London · United Kingdom HOTEL RIU PLAZA LONDON VICTORIA OPENING SOON Toronto · Canada HOTEL RIU PLAZA TORONTO New York · USA HOTEL RIU PLAZA BROADWAY TIMES SQUARE

Panama City · Panama HOTEL RIU PLAZA PANAMA Madrid · Spain HOTEL RIU PLAZA ESPAÑA Dublin · Ireland HOTEL RIU PLAZA THE GRESHAM DUBLIN

HOTELS TO EXPERIENCE THE CITY RIU Plaza hotels have been designed to bring you an unforgettable travel experience. Enjoy the modern and meticulously designed facilities in the heart of each city, the best services and amenities, and the extensive gastronomic offer that make RIU Plaza the best option for your business or leisure trips.

• Prime city locations! • Amazing buffet Breakfast Included!

Discover the best rooftops by RIU Plaza and explore the cities from a new perspective. The vertiginous glass balconies, panoramic views and cocktail service will be the icing on the cake of an unforgettable stay in our urban hotels. Why settle for watching the world from the ground when you can see it from the sky?

HOTEL RIU PLAZA GUADALAJARA Guadalajara · Mexico HOTEL RIU PLAZA CHICAGO Chicago · USA HOTEL RIU PLAZA ESPAÑA Madrid · Spain

Sales Support & Tools FOR PROFESSIONALS

The incentive program for retail travel agents

Enjoy a wide variety of benefits

Go to riupartnerclub.com , register as a travel agent and start enjoying a world of benefits designed for you.

• Free stays at our hotels • All bookings count , even group bookings • Your points never expire when you keep your account active

• Call Center just for members • Regular news and updates regarding new openings and renovations • Special rates and exclusive promotions for members

The more you sell, the more you register and the more benefits you have!

RIU Partner Club is by your side and we want to help. For that to happen, you have ample time to register your sales, including those from the last 12 months. When making a booking, just pop your RIU Partner Club code* into the “remarks” field on your provider’s, Tour Operator’s or Wholesaler’s platform, surrounded by equal signs (=) If your code is ((CODCUERPC)), you would enter =((CODCUERPC))=

PARTNER

CLASSIC 30 stays / year

GOLD

800 stays / year

By registerin g on RIU PartnerClub

Achieve / maintain status

Benefits Welcome points Discount on rate

1,000

15%

40%

55%

Customer gift* Access to promotions Exclusive call centre access Exchange points for free stays Exchange points in RIU Shop

5,000 points / year

10,000 points / year

Accumulate points Upgrade

on request on request on request

Late check out Early check in

2 nd room with rate and points Free transfer * Free massage * * at select hotels

Brand Center

RIU Brand Center is the platform where you will find all the up-to-date information you need about the RIU World.

Looking for some content!

Texts by season

• High resolution images • Hotel factsheets

• Logos • And more!

Photos

Technical data sheets

Logos

riubrandcenter.com

BDM’S CONTACT INFO

Update your BDM’s contact info STAY IN TOUCH

Did you know we also have Virtual BDMs? Contact them for any quick inquiries!

SCAN ME

All the hotel information and services at your fingertips DISCOVER THE RIU APP

Scan the QR code and start to enjoy

The RIU App is a personal guide that will accompany our guests during their stay, full of unique experiences, created especially for them. The application will give the possibility of having the entire hotel and its surroundings in the palm of the hand.

Download the RIU experience now and explore what your RIU hotel has to offer:

For you!

For your clients!

• Check-In before your arrival date • Request product & services • Contact the hotel staff • Consult & book Spa treatments • Find out about the points of interest in the area.

• Access all the hotels information On the Go! • Property map • Facilities & services • Entertaiment activities • And more!

Access our Resort Credits

SOCIAL MEDIA FOR TRAVEL AGENTS Follow us on Social media

Be part of our exclusive Facebook and Instagram groups for Travel Agents.

Be part of a community! Contact with your BDM. Get regular updates and ask for recommendations.

Find us on Facebook : RIU Travel Agents USA and on Instagram : @riutravelagents_usa

Your dream vacation becoming ever more sustainable

At RIU we have launched Proudly Committed, our sustainability plan. We focus on three areas: - People, creating a positive work environment full of opportunities. - Destinations, promoting the development of children and caring for the natural environment. - Our way of working, based on transparency and continuous improvement.

More information at riu.com/proudly-committed

in the world’s best destinations Ready for you ARUBA · BAHAMAS · CAPE VERDE · COSTA RICA · DOMINICAN REPUBLIC · GERMANY IRELAND · JAMAICA · MALDIVES · MOROCCO · MAURITIUS · MEXICO · PANAMA · PORTUGAL SENEGAL · SRI LANKA · UAE · UNITED KINGDOM · USA · ZANZIBAR